Shipping & returns

Where we ship

We ship to residential and business addresses across the United States. We don't currently ship outside the U.S., including to Canada.

Some remote postal codes may have limited carrier options. If we can't deliver to your address, we'll contact you before charging your order.

Rates and delivery estimates

Your exact shipping rate is calculated at checkout from your address and parcel weight, so nothing is added after you pay.

Delivery estimates are provided by the carrier at checkout. Because they depend on your location and the carrier's own network, we present them as estimates rather than guaranteed dates.

Order processing

Orders are prepared on business days. You'll receive an order confirmation email once your order is placed, and we'll email you if anything about your order needs attention.

If you need to change or cancel an order, email us as soon as possible with your order number — we can usually help before the parcel leaves.

Returns

This is a DoggiesStyle policy we honour ourselves: unused items in their original packaging can be returned within 30 days of delivery for a refund of the item price. Refunds are issued to the original payment method once the return is received and inspected.

Return shipping is the customer's responsibility, except where an item arrived damaged, defective or incorrect — in that case we cover it.

For hygiene reasons, we can't accept returns on items that have been used by a dog. If a piece failed in normal use, contact us: we'd rather resolve it than have you keep something that doesn't work.

Damaged, defective or incorrect items

Email support@doggiesstyle.com within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or refund and provide a prepaid return label where a return is needed.

Currency

All orders are priced and charged in U.S. dollars. Your bank may apply its own conversion if your card is issued outside the U.S.